At Krown, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with returns and refunds under the following conditions.

Returns

Customers may request a return within a specified number of days from the date of delivery, subject to eligibility.

To qualify for a return:

• The product must be unused, unwashed, and in original condition.
• All original tags, packaging, and accessories must be intact.
• Products showing signs of use, damage, or alteration will not be accepted.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene reasons, clearance sales, customized products, or special promotional offers.

Refunds

Once the returned item is received and inspected, eligible refunds will be processed to the original payment method within 5–7 business days.

Shipping charges, if applicable, may not be refundable unless the return is due to a damaged, defective, or incorrect product.

Exchanges

Customers may request exchanges for eligible products based on size availability, product condition, or replacement requirements.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us immediately with product images and order details so we can assist you promptly.

Return Shipping

Customers may be responsible for return shipping charges unless the return is due to an error from our side.

Cancellation

Orders may only be cancelled before they are processed or shipped. Once dispatched, cancellation requests may not be accepted.

Contact Us

For return, refund, or exchange related queries, customers can contact us through our Contact Us page for assistance.